ServiceNow

In order for any business to succeed they need to have the right planning, the right strategy, and the right implementation partner. Cosmotroniks LLC helps its clients expand and grow by providing them all three. We know how important it is to have the right plan, if your plan is wrong then every step you take will be in the wrong direction as well. This moves companies away from their objective instead of towards it. We study our clients environment before suggesting any plan, because we have to ensure that we have all the variables in check.

Once we have a plan, we work with our clients on creating a strategy. Many people think strategy and plan are the same but Cosmotroniks knows better. We know that plan is what we try to achieve and strategy is how we are going to achieve it.

Cosmotroniks LLC – we help companies assess their IT Environment and choose a new direction which utilizes the available tools and resources most productively.

BUSINESS PLANNING & STRATEGY

Our clients are often surprised by the possibilities we present to them; by thinking outside the box we present exciting new ventures:

  • More effective utilization of working hours
  • Cut expenses without sacrificing quality
  • Automate your business processes
  • Single source of truth

Technology has the potential to change everything. By connecting ServiceNow’s platform with Cosmotroniks knowledge in service management process design, integration, and organizational change, we are opening up new possibilities for IT to empower businesses and their customers.

The Cosmotroniks and ServiceNow alliance can:

  • Offer a dedicated, global team that brings decades of experience and technical skill to help maximize the impact of your technology investment

  • Provide clients with deep industry knowledge and a robust suite of joint services

  • Reduce the risks surrounding complex service management transformations

  • Create cost‑effective transformation toolkits and accelerators–including detailed process guides and role‑based training–that allow you to take control of your platform as soon as possible

  • Produce comprehensive IT solutions that create lasting benefits and enable business‑wide evolution

  • We deliver transformative solutions that range from embedded IT asset management systems to enhanced user experience and sophisticated governance and risk frameworks that boost control and security.

Companies today face numerous IT service management (ITSM) challenges, including the navigation of a complex web of customized legacy solutions to help support the modern mobile enterprise.

Leading organizations understand that their ITSM capabilities must meet increasing levels of complexity in their service delivery models. Furthermore, the cloud is changing the way technology is delivered to the business and managed to achieve best-in-class return on investment.

Companies spend billions creating and placing advertisements that often set up lofty customer expectations. The same organizations spend a fraction on service planning and design leaving customers disappointed and disloyal. It’s not enough for organizations to be first to market with the best product or service. They have to consistently and cost effectively exceed customer expectations to remain competitive.  With the right customer service model and technology, customer- facing agents can have the power to see what products and services customers use, where they use them and progress of outstanding orders or issues. That’s when organizations can achieve service excellence.

Many organizations are turning to service management to improve service quality. As a process information technology departments commonly use, service management can also provide a consistent, scalable, and automated way to improve customer interaction.

ServiceNow Customer Service Management is a software solution that enables organizations to connect their sales and support functions to provide a holistic customer service experience. The software allows customers to communicate with vendors via multiple channels, and agents can resolve issues, answer questions, and fulfill requests. Many IT departments have already invested in ServiceNow but don’t realize the application can easily and naturally extend service management to customer service. The team from Cosmotroniks can make that connection.

Implementing ServiceNow as a service management tool is an important step, but the tool works only as well as the service strategy. In addition to configuring the software, skilled Cosmotroniks professionals focus on helping create the desired customer experience, and creating that experience for the right cost. They use a collaborative, agile approach to unify traditional hand-offs between multiple platforms and people into a single platform. The result is a transparent view of the entire customer life-cycle. Service calls that took multiple points of contact can be resolved in one.

The Cosmotroniks team brings experience in evaluating and enhancing entire customer service processes to revolutionize the customer experience – from the moment the sale is made all the way through configuration and support. They begin by thoroughly analyzing customer sales and support workflows and processes to create a holistic customer support life-cycle. Next, they establish a data model as a design road-map to connect all sales and support processes, workflows, and systems. Then the system integration begins.

Most importantly, Cosmotroniks professionals skilled in organization change management work with organizations to create and implement an employee communication and training program. That way, customer-facing agents can use new workflows and practices to analyze and manage problems, determine root causes, and offer resolutions such as training or documentation to improve the overall customer experience.

BUSINESS PLAN MARKET

Once the right plan has been created for an organization we work with them in creating a strategy that allows the plan to work. We look at the environment of our clients and make recommendations about steps which can be taken to move in the right direction:

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CAPABILITIES

How can we help you?

Click on ‘Contact’ to submit business inquiry online.

“The results were clear, professional, and persuasive, and the organization sees the benefits.”

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