You may be just getting started on your ITSM (IT Service Management) journey, or moving toward next generation ITSM technology. Or you may have reached a level of maturity where you are exploring how to drive further success from your ITSM initiatives through enterprise service management (ESM). Regardless of where you are now, you need to position your IT organization to drive business results.
Those in the process of adopting ITSM require proven, practical experience and leadership to accelerate their time to maturity while avoiding common pitfalls. Those optimizing existing ITSM capabilities look for insights into the latest technology platforms and experience on seamless platform transition. Extending ITSM to the enterprise via ESM requires knowledge of the broader corporate service portfolio and shared services operating models.
Cosmotroniks supports its clients’ ITSM needs through proven, repeatable methodologies and reference models honed over the past 20 years, spanning strategy, design, build, implement, and operate. Its capabilities extend far beyond core ITIL/ITSM frameworks, delivering additional breadth and depth through the following capabilities:
MANAGE THE CHANGE
A change in service delivery model can cause significant disruption. Cosmotroniks can help you with your organization design and development, behavioral change management, workforce optimization, and other strategic issues.
TRANSFORM YOUR ITSM CAPABILITY
With the inextricable link between IT and business services, we believe ESM can be most effective when positioned as a core capability within an enterprise’s global business services (GBS) organization. Cosmotroniks can help you deliver enterprise-wide, cross-functional services that support your business strategy, and manage and optimize your services portfolio. Change in service delivery model can cause significant disruption. Cosmotroniks can help you with your organization design and development, behavioral change management, workforce optimization, and other strategic issues.
GAIN ADDITIONAL VALUE FROM ITSM COMMUNITIES OF INTEREST
Cosmotroniks has established a host of global ITSM Communities of Interest. Far from the rote ITIL playbook, these Communities help ensure value-add experiences, leading practices, and lessons learned are leverageable by all Cosmotroniks team members across all clients – and providers – in all industries. The Communities include Service Operations, Digital Service Experience, Service Portfolio and Demand Management, Asset Management, Reporting and Performance Analytics, Service Catalog, Delivery Methodology, and Testing.
BENIFITS OF ALLIANCES WITH ITSM TECHNOLOGY PLATFORM PROVIDERS
Cosmotroniks has an alliance with the leading ITSM technology platform provider to help ensure a robust, comprehensive ITSM solution.