HR Service Management

HR Transformation focuses on improving the efficiency and effectiveness of the HR function by aligning HR services with the needs of the business to deliver measurable business value.  Cosmotroniks creates greater business value from HR through integrated transformation services that extend from strategy through execution. Our holistic methodology incorporates all the necessary people, process, technology, service delivery, and information components, including market-leading practices and solutions.

Enhance your HR Transformation with Service Management

Many organizations are turning to Service Management to improve service quality and deliver a wide range of services in important areas such as HR.  As a process information technology departments commonly use, service management can also provide a consistent, scalable and automated way to deliver more HR products and services to employees.  ServiceNow HR Service Management is cloud based software platform that streamlines and automates how HR interacts with the customers.

Many IT departments have already invested in ServiceNow but do not realize the application can easily and naturally extend service management to HR.  Professionals at Cosmotroniks can make that connection.

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“The results were clear, professional, and persuasive, and the organization sees the benefits.”

Customer Comments

The Cosmotroniks team does more then guide ServiceNow HR Service Management implementation.  The team uses a collaborative agile approach that address process, people, and technology and considers HR Organizations HR objectives.  The unique technology revolutionizes HR process for employees, managers and the HR organization behind the scenes. 

The Cosmotroniks team uses enabling technologies as the foundation for 4 major capabilities that create self-service options and help ensure inquiries are routed and answered properly and efficiently.

  • Case Management incudes automated workflow, satisfaction workflow, satisfaction surveys, tracking and reporting.
  • Knowledge Management gives easy access to information and articles.

All of these functions integrate with the HR Contact Centers / HR Department.

The begins by documenting the target state and developing a roadmap to outline objectives, success measures and initiatives.  They collaborate to execute each initiative in waves near and long-term value along the way to enhance the HR function.  Using this method, Cosmotroniks HR professionals help organizations change the way they work so everyone can operate smarter and the company can grow faster.  And the Cosmotroniks team speaks the language of HR and technology to help HR understand the platform’s power.

Cosmotroniks’ HR solutions are built on the cloud-based platforms that enable real-time analytics to improve decision making and can be used with social media and mobile devices to meet the most virtual employee needs.  The result can be greater employee and manager satisfaction with HR services and a more productive HR staff.

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